What’s kept
A call and the lead it belongs to generate several kinds of records, all scoped to your organization:
- Lead and contact details. The lead record itself and any answers captured during the call.
- Call recordings, where recording is enabled for that call. See Call recording.
- Transcripts. The call transcript and, where transcript search is enabled for your workspace, a redacted copy broken into chunks for search and similarity lookups. Redaction lowers what’s exposed in that copy, but a redacted transcript chunk is still personal data, not de-identified data: the content can still identify the person who was on the call.
- Audit events. Every compliance decision, takeover, and material action tied to a call or a lead, appended to your organization’s audit trail.
- Cadence and consent records. The touch ledger (what was allowed or denied and why), consent attestations, and suppression/opt-out entries for a contact.
Everything above is scoped by organization, so one firm’s data is never visible to another’s. Transcripts, voicemail delivery history, cadence ledgers, and campaign audiences can be exported from the product; see Leads.
Compensable does not currently run an automatic retention countdown that deletes call or lead data on a fixed schedule. Data for a call or lead is kept until you ask for it to be removed, as described below.
Requesting deletion
Deletion of a specific person’s data, or of an entire workspace, is handled by Compensable’s support team rather than as a self-serve action in the product today. To request it, contact support with enough detail to identify the person (phone number, name, or lead ID) or confirm you’re requesting a full workspace erasure.
Compensable maintains an internal inventory of every system that can hold personal data (tables, storage buckets, search indexes) specifically so a deletion request can be checked against a complete list rather than whatever a person doing the work happens to remember. New systems that store personal data are required to register in that inventory before they ship.
Deletion is not instant and is not currently available as a self-serve API or dashboard action. If your firm needs a documented, verifiable record of a specific deletion for legal or contractual reasons, say so when you submit the request.
