The live, callable configuration that answers or places a call. An agent is built from a blueprint and has its own voice and name, so you can run more than one agent from the same blueprint.
The reusable questionnaire, qualifying criteria, and caller experience rules an agent follows. A blueprint defines the phases and gates for a call. Editing a blueprint doesn’t change an agent already built from it until you refresh that agent.
A stage of the call, such as an initial screen, a deeper interview, or closing. Blueprints can define more than one phase, and the agent moves through them in order as the conversation progresses.
A single thing the agent needs to determine before moving on: a fact to capture, a question that qualifies or disqualifies the caller, or a consent to confirm. Each gate on a call is passed, failed, or skipped.
The container that connects a blueprint-built agent to real calls, whether that’s inbound calls arriving on a routed number or outbound calls the agent places. A campaign carries its own calling-hours and contact rules.
The record a call produces: the caller’s captured facts, the campaign it came from, and its outcome, alongside the call’s recording, transcript, and audit trail.
The outcome tag on a finished call or touch, such as qualified, disqualified, no answer, or callback requested. Dispositions are what your team and your reporting filter on.
A sequence of scheduled follow-up touches (calls, texts, or voicemail drops) against a lead over time, for example to chase outstanding documents or re-engage a caller who went quiet. A cadence stops the moment someone replies, meets the condition it was chasing, or opts out.
The calling-hours window outside of which Compensable won’t place an outbound call or text to a given caller. Quiet hours are checked before every touch, using the caller’s own timezone.
The caller’s agreement to what a call involves, most commonly to being recorded and to speaking with an AI agent. Consent is confirmed on the call before anything it covers happens.
A caller’s registration or request not to be called. Compensable checks DNC status before dialing, and a caller on a DNC list is not contacted regardless of any campaign configuration.
A caller’s request to stop contact, given during or after a call. An opt-out ends any cadence targeting that caller and blocks further outbound touches to them.
A pre-recorded or dynamically generated voicemail message left for a caller who doesn’t answer. Voicemail drops are subject to the same consent and suppression checks as a live call, re-checked again immediately before the message is left.
A group of your connected numbers that a campaign draws from, typically so callers see a local number that matches their area. A pool hands out one of its numbers per call according to the allocation rule you set for it.
Moving a call to a person, either because the agent hands it off during the call or because staff take it over from the live view. A transfer keeps the caller on the line rather than requiring a callback.
The record of every decision made on a call and every change made to it afterward. Entries are chained so that altering one is designed to be detectable, and you can verify the chain at any time.
Showing each caller a different tracking number so an inbound call can be attributed to the specific ad, page, or referral source that produced it, and then routed and reported accordingly.
